TERMS AND CONDITIONS OF SERVICE
SMARTHOMETIME.COM
TERMS AND CONDITIONS OF SERVICE
Last Updated: July 2026
1. INTRODUCTION
Welcome to SmartHomeTime.com.
These Terms and Conditions govern the use of our website and all services offered by SmartHomeTime.com throughout the United Kingdom.
By accessing our website, submitting an enquiry, requesting a quotation, booking a site visit, or purchasing any service, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you should not use our website or services.
2. COMPANY INFORMATION
SmartHomeTime.com provides electrical, smart home, automation, energy, and related technical services to residential, commercial, and industrial clients.
Our services may be provided directly by SmartHomeTime.com or by approved third-party contractors, subcontractors, specialist engineers, or partner companies.
3. SERVICES PROVIDED
Services may include, but are not limited to:
• Electrical installations
• Electrical repairs
• Electrical maintenance
• Electrical inspections
• Electrical testing and certification
• Consumer unit upgrades
• Fault finding and diagnostics
• Electrical rewiring
• Smart home installations
• KNX systems
• Home automation systems
• Lighting installations
• EV charger installations
• Solar photovoltaic systems
• Battery storage systems
• Energy management solutions
• Commercial electrical services
• Industrial electrical services
• Electrical consultations
Additional services may be added at any time.
4. SERVICE REQUESTS
Submitting a service request does not constitute acceptance of a contract.
A contract will only exist once:
• The requested service has been reviewed
• Availability has been confirmed
• A quotation has been issued where applicable
• The quotation has been accepted
• Any required deposit has been paid
We reserve the right to decline any request without providing a reason.
5. QUOTATIONS
All quotations are based on information available at the time they are prepared.
Quotations may be subject to change if:
• Site conditions differ from those originally described
• Additional work becomes necessary
• Customer requirements change
• Material costs increase significantly
• Regulations require additional work
Unless otherwise stated, quotations remain valid for thirty (30) calendar days.
6. SITE VISITS AND CONSULTATIONS
Site visits may be required before a quotation can be provided.
Site visits may include:
• Technical assessment
• Fault investigation
• Project planning
• Measurements
• Safety inspections
• Engineering consultation
A site visit fee may apply.
The fee may include:
• Travel costs
• Technician time
• Consultation services
• Inspection services
• Technical reporting
Site visit fees are payable regardless of whether the customer proceeds with the project.
7. DESIGN, ENGINEERING AND PROJECT PLANNING FEES
For larger projects, SmartHomeTime.com may charge separate fees for:
• System design
• Electrical design
• KNX design
• Smart home planning
• Solar system planning
• Load calculations
• Technical reports
• Engineering consultations
• Project specifications
Unless otherwise agreed in writing, these fees are non-refundable.
8. SUBCONTRACTORS AND PARTNER COMPANIES
SmartHomeTime.com reserves the right to assign, subcontract, delegate, or refer any project to approved partner companies or qualified contractors.
Where work is performed by a partner company:
• The partner company shall be fully responsible for the execution of the work.
• The partner company shall maintain all required licences, certifications, and insurance.
• The partner company shall be solely responsible for workmanship, compliance, safety, and legal obligations relating to the project.
SmartHomeTime.com acts as a facilitator, coordinator, marketing platform, or referral service where applicable.
9. CUSTOMER RESPONSIBILITIES
The customer agrees to:
• Provide accurate information.
• Provide safe access to the property.
• Ensure utilities are available where required.
• Inform us of any hazards.
• Obtain any permissions required from landlords, management companies, or local authorities.
• Protect personal belongings and valuables.
Failure to meet these obligations may result in delays or additional charges.
10. ACCESS TO PROPERTY
The customer must provide reasonable access to the property at agreed times.
If access cannot be gained upon arrival, a call-out charge may apply.
Additional visits required due to denied access may be chargeable.
11. APPOINTMENT CANCELLATION
Appointments cancelled less than twenty-four (24) hours before the scheduled time may be subject to cancellation charges.
Where an engineer, electrician, technician, or contractor has already travelled to the property, the minimum call-out fee shall remain payable.
12. CALL-OUT CHARGES
Call-out fees may apply for:
• Emergency services
• Fault finding
• Diagnostic visits
• Urgent appointments
• Out-of-hours services
• Weekend services
• Public holiday services
The applicable charge will be communicated where possible before attendance.
13. PAYMENTS
Payment terms may vary depending on the project.
We may require:
• Full payment in advance
• Deposits
• Stage payments
• Progress payments
• Final payment upon completion
Failure to make payment may result in suspension of services.
14. LATE PAYMENTS
Late payments may incur:
• Interest charges
• Administrative fees
• Debt recovery costs
• Legal costs
as permitted under applicable UK law.
15. MATERIALS AND EQUIPMENT
Materials supplied remain the property of the supplier until payment has been received in full.
The customer shall not sell, transfer, alter, or remove installed equipment before full payment is made.
16. PROJECT CHANGES
Any variation requested after commencement may result in:
• Additional charges
• Delays
• Revised completion dates
No variation shall be binding unless accepted by both parties.
17. COMPLETION OF WORK
Work shall be deemed complete when:
• The agreed scope has been delivered.
• Installation has been completed.
• Testing has been carried out where applicable.
Minor defects that do not affect functionality shall not prevent completion.
18. WARRANTIES
Any warranty provided shall be specified in writing.
Warranties do not cover:
• Customer misuse
• Third-party interference
• Accidental damage
• Water ingress
• Fire
• Flood
• Lightning
• Power surges
• Natural disasters
• Normal wear and tear
19. HEALTH AND SAFETY
All work shall be carried out in accordance with applicable UK health and safety legislation.
Work may be suspended if unsafe conditions exist.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, SmartHomeTime.com shall not be liable for:
• Indirect losses
• Consequential losses
• Loss of profits
• Loss of business
• Loss of contracts
• Loss of opportunity
• Loss of data
Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
21. FORCE MAJEURE
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
• Extreme weather
• Natural disasters
• Power outages
• Strikes
• Government restrictions
• Supply chain disruptions
• Acts of terrorism
• Civil unrest
• War
22. WEBSITE USE
Users must not:
• Misuse the website
• Attempt unauthorised access
• Upload malicious software
• Interfere with website operation
We reserve the right to restrict access where necessary.
23. INTELLECTUAL PROPERTY
All content on SmartHomeTime.com including:
• Text
• Images
• Logos
• Graphics
• Videos
• Documents
• Software
is protected by intellectual property laws.
No content may be copied, reproduced, distributed, or modified without written permission.
24. PRIVACY
Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
25. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
26. CHANGES TO THESE TERMS
SmartHomeTime.com reserves the right to amend these Terms and Conditions at any time.
The latest version published on the website shall apply.
27. CONTACT INFORMATION
Website: SmartHomeTime.com
For all legal, contractual, or service-related enquiries, customers may contact us through the contact details provided on the webs