PRIVACY POLICY
SMARTHOMETIME.COM
PRIVACY POLICY
Last Updated: July 2026
1. INTRODUCTION
SmartHomeTime.com (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you visit our website, contact us, request services, submit enquiries, or otherwise interact with SmartHomeTime.com.
We process personal information in accordance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Applicable laws and regulations of England and Wales
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. WHO WE ARE
SmartHomeTime.com provides electrical services, smart home solutions, KNX automation systems, EV charger installations, solar energy systems, electrical inspections, maintenance services, and related technical solutions throughout the United Kingdom.
For the purposes of data protection law, SmartHomeTime.com is the Data Controller of the personal information collected through this website unless otherwise stated.
3. PERSONAL INFORMATION WE COLLECT
We may collect, store, and process the following categories of information:
3.1 Identity Information
• Full name
• Company name
• Job title
• Business details
3.2 Contact Information
• Email address
• Telephone number
• Mobile number
• Postal address
• Installation address
• Billing address
3.3 Service Information
• Type of requested service
• Property details
• Technical requirements
• Project specifications
• Photos and documents submitted by customers
• Service history
3.4 Communication Information
• Emails
• Contact form submissions
• Chat messages
• Telephone call records
• Appointment requests
• Feedback and reviews
3.5 Technical Information
• IP address
• Browser type
• Device information
• Operating system
• Referral source
• Pages visited
• Website interaction data
3.6 Marketing Information
• Marketing preferences
• Newsletter subscriptions
• Advertising interactions
• Campaign responses
4. HOW WE COLLECT INFORMATION
We collect information through:
• Website contact forms
• Quote request forms
• Booking forms
• Telephone conversations
• Email communications
• Social media interactions
• Customer service enquiries
• Cookies and tracking technologies
• Third-party referrals
• Partner companies and contractors
5. PURPOSES OF PROCESSING
We may process your information for the following purposes:
• Responding to enquiries
• Providing quotations
• Arranging site visits
• Delivering services
• Managing projects
• Processing payments
• Issuing invoices
• Scheduling appointments
• Providing technical support
• Improving our services
• Managing customer relationships
• Meeting legal obligations
• Fraud prevention
• Website security
• Marketing and business development
6. LEGAL BASIS FOR PROCESSING
We process personal information under one or more of the following lawful bases:
6.1 Contractual Necessity
Where processing is necessary to provide services requested by you.
6.2 Legitimate Interests
Where processing is necessary for our legitimate business interests, including:
• Customer service
• Service improvement
• Business administration
• Security monitoring
• Fraud prevention
6.3 Legal Obligation
Where processing is required by law.
6.4 Consent
Where you have given consent for specific activities such as marketing communications.
You may withdraw consent at any time.
7. SHARING OF INFORMATION
We may share personal information with:
• Approved partner contractors
• Electrical engineers
• Smart home specialists
• Solar installation partners
• EV charger installers
• Professional advisers
• Accountants
• Legal representatives
• Insurance providers
• Payment service providers
• Hosting providers
• Cloud service providers
• Government authorities where required by law
We only share information necessary for the relevant purpose.
8. SUBCONTRACTORS AND PARTNER COMPANIES
In some cases, SmartHomeTime.com may refer projects to approved partner companies.
Where necessary, customer information may be shared with those partners for:
• Preparing quotations
• Scheduling visits
• Delivering services
• Managing projects
• Providing support
Partner companies are required to handle personal information in accordance with applicable data protection laws.
9. INTERNATIONAL DATA TRANSFERS
Some service providers may process data outside the United Kingdom.
Where international transfers occur, we take reasonable measures to ensure appropriate safeguards are in place to protect personal information.
10. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal information from:
• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
Security measures may include:
• Secure hosting environments
• Encryption technologies
• Access controls
• Firewall protection
• Security monitoring
No internet transmission can be guaranteed to be completely secure.
11. DATA RETENTION
We retain personal information only for as long as necessary to:
• Provide services
• Fulfil contractual obligations
• Meet legal requirements
• Resolve disputes
• Enforce agreements
Retention periods may vary depending on the type of information and legal obligations.
12. CUSTOMER RIGHTS
Under UK GDPR, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests may be submitted through the contact information available on our website.
13. DIRECT MARKETING
Where permitted by law, we may send information regarding:
• Services
• Promotions
• Updates
• Industry information
You may unsubscribe from marketing communications at any time.
14. AUTOMATED DECISION MAKING
SmartHomeTime.com does not normally make decisions based solely on automated processing that have legal or similarly significant effects on individuals.
15. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information relating to a child has been collected, we will take appropriate steps to remove it.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites.
Users should review the privacy policies of those websites separately.
17. WEBSITE ANALYTICS
We may use analytics tools to understand website performance and visitor behaviour.
These services may collect information such as:
• Page views
• Session duration
• Device information
• Geographic information
• Website interactions
18. ADVERTISING TECHNOLOGIES
We may use advertising and remarketing technologies including:
• Google Ads
• Google Remarketing
• Google Tag Manager
• Meta Pixel (Facebook Pixel)
• Microsoft Advertising
• Microsoft Clarity
• LinkedIn Advertising
• YouTube Advertising
These technologies may use cookies and similar technologies to measure performance and improve advertising effectiveness.
19. COOKIES
Our website uses cookies and similar technologies.
Cookies may be used to:
• Operate the website
• Improve performance
• Remember preferences
• Analyse traffic
• Measure advertising effectiveness
For more information, please refer to our Cookie Policy.
20. BUSINESS TRANSFERS
If SmartHomeTime.com is sold, merged, reorganised, or transferred, personal information may be transferred as part of the business assets, subject to applicable legal protections.
21. LEGAL DISCLOSURE
We may disclose personal information where required:
• By law
• By court order
• By regulatory authorities
• To protect legal rights
• To prevent fraud
• To protect public safety
22. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be published on this website with a revised effective date.
23. CONTACT US
For questions relating to this Privacy Policy, personal data, or privacy rights, please contact us through the contact details published on SmartHomeTime.com.
24. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to privacy matters shall be subject to the jurisdiction of the courts of England and Wales.