WARRANTY POLICY

SMARTHOMETIME.COM

WARRANTY POLICY

Last Updated: July 2026

1. PURPOSE

This Warranty Policy explains the warranty coverage provided for services and installations completed by SmartHomeTime or its approved contractors and partner companies.

2. WORKMANSHIP WARRANTY

Where stated in writing, workmanship performed by SmartHomeTime may be covered by a workmanship warranty.

Unless otherwise agreed in writing, the standard workmanship warranty period is twelve (12) months from the completion date of the work.

3. MANUFACTURER WARRANTIES

Products, devices, equipment, materials, and components supplied as part of a project may be covered by separate manufacturer warranties.

Manufacturer warranties remain subject to the manufacturer’s own terms, conditions, and procedures.

4. WARRANTY COVERAGE

The workmanship warranty may cover:

• Installation defects

• Workmanship errors

• Incorrect installation directly attributable to the installer

Any warranty claim will be assessed following inspection where required.

5. EXCLUSIONS

The warranty does not cover:

• Normal wear and tear

• Customer misuse

• Accidental damage

• Neglect

• Unauthorised modifications

• Third-party interference

• Improper maintenance

• Software changes by third parties

• Power surges

• Voltage fluctuations

• Water damage

• Fire

• Flood

• Storm damage

• Lightning strikes

• Natural disasters

• Acts of vandalism

6. SMART HOME AND SOFTWARE SYSTEMS

Smart home systems, automation platforms, KNX systems, mobile applications, cloud services, and software integrations may rely on third-party providers.

SmartHomeTime cannot guarantee uninterrupted operation of third-party software, cloud services, internet services, or manufacturer platforms.

7. CUSTOMER RESPONSIBILITIES

Customers must:

• Operate equipment according to manufacturer instructions

• Maintain systems appropriately

• Report faults promptly

• Prevent unauthorised alterations

Failure to do so may void warranty coverage.

8. WARRANTY CLAIMS

Warranty claims should be submitted in writing.

The claim should include:

• Customer name

• Service address

• Description of the issue

• Date of installation

• Supporting photographs where available

9. INSPECTION

SmartHomeTime reserves the right to inspect any reported defect before approving a warranty claim.

10. LIMITATION OF REMEDY

Where a valid warranty claim is accepted, SmartHomeTime may choose to:

• Repair the issue

• Replace defective components

• Re-perform defective work

No other remedy is guaranteed.

11. TRANSFERABILITY

Unless otherwise agreed in writing, warranties are provided to the original customer only and are not transferable.

12. POLICY CHANGES

SmartHomeTime reserves the right to amend this Warranty Policy at any time.